Four Seasons Hotels and Resorts, a world leader in luxury hotels, has just launched Four Seasons Chat – a new service that allows guests to exchange messages with property teams before, during and after their stay. Four Seasons Chat takes technology to a more personal level, giving guests access to the legendary Four Seasons service at their fingertips, anytime, from anywhere. Messages can be sent through multiple channels – the Four Seasons App, Facebook Messenger or SMS. The result is a stay planned digitally, but customized in an exclusive and personal way.
“The human connection is the most important element of the Four Seasons guest experience,” says Christian Clerc, president and CEO of Four Seasons Hotels and Resorts. “There are no robots here, Four Seasons assures guests access to our staff at any time, for any need. We continue to enhance our services by incorporating digital but people-driven progress, facilitating and strengthening personal connections, to ensure that guests’ expectations are met and exceeded every day. ”
Communication using Four Seasons Chat is possible for any guest as the service translates messages into more than 100 languages in real time, bringing answers within minutes, sometimes in seconds. Four Seasons Chat sends visual and audible alerts to hotel staff and there is always a staff member on duty to receive them. In a pilot program with 30 hotels, more than half of the guests used the services on their first stay, using chat an average of six times during their stay. Guests also reported on the simple and intuitive manner of the new tool, saying that Four Seasons Chat enhanced their hotel experience.
Welcome to Four Seasons, Marhaba Bikum Four Seasons, Welcome to Four Seasons, Welcome to Four Seasons
Chat was designed with the purpose of elevating the guest experience, ensuring that all your needs are met, regardless of the time and place. Whether you’re asking for directions on the Louvre in Paris, whether you’re looking for a cool place to eat in China or flying aboard the Four Seasons Private Jet, Four Seasons Chat is able to respond.
Five reasons to use Four Seasons Chat:
1. Customization at your fingertips – Does the guest need to secure tickets for a play? Add another person to a dinner reservation? Discover the best route? Just send a message asking for assistance, and a response will come in real time, starting with real people.
2. Anywhere – Even taking a Mojito by the pool, no need to move, requests and questions can be sent by Four Seasons Chat and the staff takes care of the rest.
3. Hints on the way – Be the best steak in New York, the most skilled tailor of Paris, a secret place to watch the sunset in Bora Bora, the concierge can recommend even during your tour.
4. Connection before, during and after the stay – The chat facilitates the organization before the trip and makes the guest known even before arriving at the hotel. And the conversation can continue after the checkout, if he wants.
5. Time Optimization – Whatever the purpose of the stay, Four Seasons Chat is easy to use and responds quickly, without wasting valuable time with endless internet searches, ensuring guests have more family time, time for another cocktail with friends or an extra hour of sleep.
Four Seasons Chat will be available in 72 hotels and 19 residences by the end of 2017, and on all properties in 2018. Chat is now available in 16 Four Seasons Europe and Middle East including Paris, Hampshire, Lisbon, Dubai, Riyadh and Istanbul. In the Americas, Chat is already present in 28 properties, such as New York, Los Angeles, Toronto, Florida, Hawaii and Mexico hotels. In Asia and the Pacific, there are 12 hotels already connected, among them Beijing, Shanghai, Bora Bora, Jakarta and Koh Samui. Photo: Reproduction
“The human connection is the most important element of the Four Seasons guest experience,” says Christian Clerc, president and CEO of Four Seasons Hotels and Resorts. “There are no robots here, Four Seasons assures guests access to our staff at any time, for any need. We continue to enhance our services by incorporating digital but people-driven progress, facilitating and strengthening personal connections, to ensure that guests’ expectations are met and exceeded every day. ”
Communication using Four Seasons Chat is possible for any guest as the service translates messages into more than 100 languages in real time, bringing answers within minutes, sometimes in seconds. Four Seasons Chat sends visual and audible alerts to hotel staff and there is always a staff member on duty to receive them. In a pilot program with 30 hotels, more than half of the guests used the services on their first stay, using chat an average of six times during their stay. Guests also reported on the simple and intuitive manner of the new tool, saying that Four Seasons Chat enhanced their hotel experience.
Welcome to Four Seasons, Marhaba Bikum Four Seasons, Welcome to Four Seasons, Welcome to Four Seasons
Chat was designed with the purpose of elevating the guest experience, ensuring that all your needs are met, regardless of the time and place. Whether you’re asking for directions on the Louvre in Paris, whether you’re looking for a cool place to eat in China or flying aboard the Four Seasons Private Jet, Four Seasons Chat is able to respond.
Five reasons to use Four Seasons Chat:
1. Customization at your fingertips – Does the guest need to secure tickets for a play? Add another person to a dinner reservation? Discover the best route? Just send a message asking for assistance, and a response will come in real time, starting with real people.
2. Anywhere – Even taking a Mojito by the pool, no need to move, requests and questions can be sent by Four Seasons Chat and the staff takes care of the rest.
3. Hints on the way – Be the best steak in New York, the most skilled tailor of Paris, a secret place to watch the sunset in Bora Bora, the concierge can recommend even during your tour.
4. Connection before, during and after the stay – The chat facilitates the organization before the trip and makes the guest known even before arriving at the hotel. And the conversation can continue after the checkout, if he wants.
5. Time Optimization – Whatever the purpose of the stay, Four Seasons Chat is easy to use and responds quickly, without wasting valuable time with endless internet searches, ensuring guests have more family time, time for another cocktail with friends or an extra hour of sleep.
Four Seasons Chat will be available in 72 hotels and 19 residences by the end of 2017, and on all properties in 2018. Chat is now available in 16 Four Seasons Europe and Middle East including Paris, Hampshire, Lisbon, Dubai, Riyadh and Istanbul. In the Americas, Chat is already present in 28 properties, such as New York, Los Angeles, Toronto, Florida, Hawaii and Mexico hotels. In Asia and the Pacific, there are 12 hotels already connected, among them Beijing, Shanghai, Bora Bora, Jakarta and Koh Samui. Photo: Reproduction